Return & Refund Policy-Saudi Arabia

Kidsmame offers free return&refund within 15 days after receiving package.

Instant Refund Within 72 hours: you can get full refund within 72 hours on working days,for the following issues without dispute:

1.Shipping wrong item(s) or missing  item(s).

2.The product is damaged or stained.

3. Choose as Size Guide but no fit.

4. Big color difference between item received and picture.

Free return: for other product complaint,you can get refund before the complaint products return to us,we offer pick up service.

Please feel free to contact us by email ([email protected]) or WhatsApp 966564295463.

Refund process

1. Please contact Customer Service ([email protected]) on our site, indicating the item(s) you would like torefundand the reason within15days after you receive your package.

2. After receiving the refund request,our customer service will reply you, please cooperate their instruction,they will offer you the refund solution.

3. Refund will be processed within 72 hours on working days, after receiving customer bank account information . We will transfer to your account or refund in coupon code format. 

Returns Process

1. Please contact Customer Service ([email protected]) on our site, indicating the item(s) you would like to return and the reason within 15 days after you receive your package.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Shipping company will pick up the items from your home. Shipping fee will be deducted from the total refund amount.

4. Refund will be processed within 72 hours on working days, once you agree on the return policy and provide bank account information.

Return Notices

1. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

2. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non- Kidsmame products .

Return Address

Please contact our Customer Service（[email protected]） if you wish to return any items to the nearest return address. You will receive a response as soon as possible.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Return & Refund Policy-Other country

We will process refunds for the following issues:

1.Shipping wrong item(s) or missing  item(s)  .

2.The product is damaged or stained.

3. Choose as Size Guide but no fit.

4. Big color difference between item received and picture.

Note: For other reasons, we don't accept returns or refunds.

Cancellation

Orders can be cancelled before shipping.

Company name: Hangzhou Chic World Technology Co., Limited

Address: ROOM 8, 11 / F, WANG FAI INDUSTRIAL BUILDING, 29 LUKHOP STREET, SAN PO KONG, KOWLO HONG KONG